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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 2	Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.
Topic 3	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 4	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 5	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.

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Salesforce Certified Slack Administrator Sample Questions (Q109-Q114):

NEW QUESTION # 109
Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking Questio n:s.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)

A. Limit the posting permissions to Org Admins, plus specific people.
B. Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
C. Archive the channel and create a new channel to eliminate the noise.
D. Encourage employees to direct message the HR team with Questio n :s and confidential information.

Answer: A,B

NEW QUESTION # 110
You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)

A. Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
B. Add important channels to your workspace's default channels.
C. Train managers to add their new hires to the important channels as part of the new employee onboarding process.
D. Create a workflow that sends a welcome message promoting the most important channels within your company to new users.

Answer: B

NEW QUESTION # 111
You're a Slack Org Owner at Acme Inc, Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)

A. Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
B. Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees
C. Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
D. Create a process to request public channel creation through Sack admins.

Answer: A

NEW QUESTION # 112
Your organization's Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution.
As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings?
(Select the best answer.)

A. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
B. Enable service agents to create a new channel for each high-priority customer ticket and us emoji reactions to expedite responses.
C. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets
D. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

Answer: C

NEW QUESTION # 113
You're an Org Admin of an Enterprise Grid org consisting of three workspaces: IT, Internal and Contractors.
An executive at your company wants to create a communications channel with everyone in the IT and Internal workspace, but does nor want people in the Contractors workspace to see this channel.
What is the best way to create this channel so that it will only be visible to people in the IT and Internal workspaces?
(Select the best answer.)

A. Create a channel in the IT workspace, and invite members from the Internal workspace as guests.
B. Create an org-wide channel, and exclude the Contractors workspace.
C. Create a Slack Connect channel between the IT and Internal workspaces.
D. Create a multi-workspace channel between the IT and Internal workspaces.

Answer: D

NEW QUESTION # 114
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